![]() ![]() I hope by now that you understand where my focus has been since this occurred and that my heart has been deeply troubled.'' ![]() "I have also been gathering the necessary information to ensure this incident was appropriately reported - a step that must be taken before I can share accurate information with you all, and it’s important to me that you have the facts. I have been in contact with her, and we will continue to provide her the support she needs,'' she said. "Please don’t mistake my lack of communication for my lack of work behind the scenes to ensure first and foremost, our flight attendant received immediate aid and ongoing care. Lacore said in the memo she has been "deeply troubled'' by the incident. I write to you today because we cannot tolerate our beloved cohearts (Southwest's word for co-workers) being abused in such a manner, and because I am asking for your help and leadership in ending these travesties.'' "Unfortunately, this is just one of many occurrences. "This past weekend, one of our flight attendants was seriously assaulted, resulting in injuries to the face and a loss of two teeth,'' Lyn Montgomery, president of TWU Local 556 said in the letter. Southwest's flight attendants union, Transport Workers Union Local 556, was the first to disclose the incident, in a letter to Southwest CEO Gary Kelly Monday, which was first reported by USA TODAY. One San Diego passenger has since come forward with graphic video of the altercation and said the flight attendant shares the blame for the incident, according to TV reports. ► Unruly airline passengers: What is the role of the captain and flight crew in taming bad behavior? ''During the altercation, the passenger struck the flight attendant, causing serious injuries.'' "According to witnesses, an altercation between a passenger and a flight attendant had taken place during the flight,'' the police department said in a statement. The Port of San Diego Harbor Police Department earlier this week identified the passenger as Vyvianna Quinonez and said she was charged with battery causing serious bodily injury, a felony. "As we’ve communicated previously, we do have a process to permanently restrict passengers from traveling on Southwest, and please know that the passenger involved in the most recent incident has been advised that she may no longer fly on Southwest Airlines,'' Lacore said in the Wednesday memo, a copy of which was obtained by USA TODAY. Sonya Lacore, Southwest's vice president of in-flight operations, announced the ban in a memo to flight attendants about the now-viral incident. Southwest Airlines has permanently banned the 28-year-old passenger accused of striking a flight attendant on a Sacramento, California, to San Diego flight Sunday. The flight attendant's union said she lost two teeth. Watch Video: FAA seeks thousands in fines from disruptive airline travelers ![]()
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